We're happy to help you! Call Us: 1.888.333.2808

 Home |  Login |  FAQ |   Contact Us 

Current Hold Time

Estimated Turnaround Time

  • Quality is never sacrificed for speed

  • U.S. Processing ensures faster turnaround

  • Notification of exact turnaround time when we inventory your materials

Your memories are one-of-a-kind, so we've created the world's fastest and safest service. Using the charts below, you should be able to estimate how long we'll need your materials to preserve them forever. As always, we are here to answer any questions - call us at 888.333.2808 or email us at info@scandigital.com.

Please use these charts and UPS Timing Maps below to estimate the time required to process and preserve your materials.

Photography Orders
Number of Images Time in Our Facility
<1,000 images 2-3 weeks
1,000 - 2,500 images 2-4 weeks
2,500 - 5,000 images 3-5 weeks
5,000+ images Please call for estimate

Video Orders
Number of Tapes Time in Our Facility
<10 tapes 2-4 weeks
10 - 20 tapes 3-5 weeks
20+ tapes Please call for estimate

Film Orders
Feet of Film Time in Our Facility
3,000 feet 2-3 weeks
3,000 - 10,000 feet 2-4 weeks
10,000+ feet Please call for estimate

Please note

High resolution orders, photo album orders or orders with special requests may take slightly longer. Please use these charts for a rough estimate of turnaround time. For any hard deadlines, please call us at 888.333.2808 for a more accurate estimate. We work closely with our customers to ensure that all possible turnaround time requests are met.

Our Approach to Turnaround

We have the fastest turnaround time in the industry. Period. Many orders are returned in just one week! Our service is fast and efficient, leaving no room for error. Transitions are airtight, from checking your order in to scanning to editing and through every stage clearly outlined in our EssentialTracker System. Although these materials may have sat in a closet for years, they certainly won't be sitting long here. We never compromise our quality for speed, but have built a superior process that provides both - all at a reasonable price.

Average orders of less than 1,000 images typically take only a few weeks. The tables above are updated regularly, so that is your best guide and, of course, our friendly team is always here and ready to answer any questions you might have. If you have a much larger order, we can provide a time quote to guarantee you receive your order on the specified date as promised.

Need your items sooner than our estimated completion times? Give us a call and we'll do our best to accommodate your needs. We do our best to accommodate rush orders. If you need to have your order processed on a very tight timeline, just give our customer service team a call at 1.888.333.2808 and see what we can do. We go to great lengths to make our customer happy and will cooperate to fulfill requests when possible.

Packages that you send to ScanDigital

We recommend that you use UPS Ground to ship your materials to us. It's easy to figure out how long it will take for your package to arrive safely at ScanDigital.

First, find where you live on the map below and note the color of your area. Then find the color in the "Transit Days" key at the lower right. UPS Ground will deliver your package in that many days. If you need a faster delivery time, upgrade to 2nd Day or Next Day Air.

Packages that ScanDigital sends to you

If you choose UPS Ground for delivery of your completed order, you can see how long it will take to arrive at your address once it leaves the ScanDigital facility.

First, find where you live on the map below and note the color of your area. Then find the color in the "Transit Days" key at the lower right. UPS Ground will deliver your completed order in that many days. If you need a faster delivery time, upgrade to 2nd Day or Next Day Air.


Get specials and discounts delivered to your inbox!


Call us
Phone: 1.888.333.2808
Local: 1.317.863.3986

Business Hours (Eastern):
Monday - Friday: 9 AM - 6 PM
Saturday: 10AM - 4PM
Sunday: Closed

Your memories are safe

Through our integration with UPS and our world class EssentialTracker system for internal tracking, your order is carefully monitored from door to door

Learn More About Our Security 

We scan by hand

To ensure the highest quality and to protect every image, we will never use an auto-feeder to process your materials.

Learn more about our Quality  


"I was happy with my purchases. I was hesitant to mail my items so far but was happy to be able to confirm when it was received and the progress of the order. My questions were answered promptly and clearly as well. The good customer service was a big part of the transaction for me!"
- Nancy from Ontario, Canada (March 2012) -

Read More Testimonials 

Ideas Center

Preserve your favorite vacation memories. You will love reliving your travel adventures on DVD!

Check out other Creative Ideas 

As mentioned in

Copyright © 2007 - 2018 ScanDigital, Inc. All Rights Reserved