Customer Service

Meet Our Customer Service Team
Contact Us
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Phone: 1.888.333.2808
Local: 1.317.863.3986
Email: info@scandigital.com
Our Address:
Photo & Video Processing
8677 East 96th Street
Fishers,IN 46037
Business Hours (Eastern):
Monday - Friday: 9AM - 6PM
Saturday: 10AM - 4PM
Sunday: Closed
Drop-offs accepted; however, we strongly encourage you to schedule an appointment for any drop off orders by calling 888-333-2808.
The Best Customer Service is Our Policy
Here at ScanDigital, we want our customers to be comfortable and confident when using our service. That's why providing world class customer service is part of our fundamental policy. We measure hold time in seconds, not minutes and believe speaking with a knowledgeable, friendly customer service representative is simply good business.
We welcome our customers to contact us at anytime, by any preferred method. If you happen to miss us or call after hours, simply leave a message, we'll be sure to get back to you within 24 hours. Getting in touch with us is easy and that's how it should be.
Don't want to hassle with calling us? We're also happy to call you. You can request a consultation to the right by entering your name, email address and call back phone number. One of our representatives will call you and walk you through our process. Our friendly and helpful customer service representatives are available via phone, email and live chat and are ready to assist you. We are happy to help with questions or to walk you through our service personally.
ScanDigital's customer care does not end after your order is complete. You will likely hear from our management team who routinely follows up for our customers' feedback. We like to be sure all customers are completely satisfied and hear about your experience with us. 100% Satisfaction, that's our guarantee.
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Questions?
Local: 1.317.863.3986
Business Hours (Eastern):
Monday - Friday: 9 AM - 6 PM
Saturday: 10AM - 4PM
Sunday: Closed
Your memories are safe
Through our integration with UPS and our world class EssentialTracker system for
internal tracking, your order is carefully monitored from door to door
We scan by hand
To ensure the highest quality and to protect every image, we will never use an auto-feeder to process your materials.
Testimonials
"During the initial setup, I had a few questions. I was impressed when I called because your people answered everything clearly, and in a very friendly manner. Now here's where your service really impressed me. The converted materials arrived at my house on Thursday, exactly one week from the day I mailed them off. I was really pleased about that, and also the fact that everything was done perfectly. All members of my family were quite thrilled to see them. I would recommend ScanDigital in a heartbeat. As a matter of fact, at a dinner party the other day we were lamenting the loss of service in so many businesses these days. But I got to offer a counter-story and told of my experience with you."
- Bruce - Pacifica, CA - May 2010 -
Ideas Center
Preserve your favorite vacation memories. You will love reliving your travel adventures on DVD!
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